FamilyCare
Back to top

Privacy policy

Last updated: September 2026

What information we ask for

We only ask for the information we need to contact you and schedule your relative's appointment: your name, your WhatsApp number or email, the department and municipality where your relative lives, and how many people you want to enroll.

What information we do not ask for

We never ask for your immigration status, your Social Security number, government ID, your relative's date of birth, or information about illnesses or diagnoses.

How we use your information

We use your information to contact you, confirm enrollment, schedule medical appointments, and send you written reports after each visit.

Who sees the medical information

Your relative's medical information stays between your relative and the doctor who treats them. We do not receive diagnoses or medical history.

How we protect your information

We store your data securely and only authorized staff can access it. We do not sell or share your data with third parties for advertising.

Your rights

You can ask us to delete your data at any time. To do so, message us on WhatsApp or email the address in the footer.